Privacy Policy
Your privacy and data protection are our top priorities. Learn how we collect, use, and safeguard your information.
At Chargeway, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or use our platform.
By using Chargeway, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using our services.
1. Information We Collect
1.1 Personal Information
When you register or use Chargeway, we may collect:
- Full name, email address, and mobile number.
- Identity verification details (Aadhaar, Driving License, PAN, or equivalent).
- Payment details (processed securely by our payment partners, not stored by us).
- Profile preferences, charging history, and reviews.
- Communication records (support queries, feedback, or complaints).
1.2 Usage Data
- Device type, operating system, browser type.
- IP address and approximate geolocation.
- Search queries, session logs, and app interaction patterns.
- Error logs and crash reports.
1.3 Location Data
- GPS location (for locating nearby chargers, navigation, and booking validation).
- Route optimization and real-time charging station recommendations.
- Location-sharing between Hosts and Guests during booking.
2. How We Use Your Information
We use your data for the following purposes:
- To provide, improve, and personalize EV charging services.
- To process secure payments through PCI-compliant partners (e.g., Razorpay).
- To send important updates, booking confirmations, and alerts.
- To offer personalized recommendations and promotions (with opt-out option).
- To resolve disputes and provide customer support.
- To detect and prevent fraud, abuse, or unauthorized use.
- To comply with applicable laws, regulations, and legal obligations.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal data. We only share it under these circumstances:
- Service Providers: With trusted partners (e.g., Razorpay, hosting/cloud providers, analytics tools) who help deliver our services.
- Hosts & Guests: Limited profile/location details are shared between booking parties to enable charging sessions.
- Legal Compliance: If required by law, court order, or government authority.
- Business Transfers: In case of a merger, acquisition, or restructuring of Chargeway.
- Safety & Fraud Prevention: To protect users, prevent criminal activity, or enforce our Terms.
- With Consent: When you explicitly authorize data sharing with third parties.
4. Data Security and Protection
We implement industry-standard measures to safeguard your data, including:
- SSL encryption for all data transmission.
- Secure servers with firewalls and regular updates.
- Access controls (only authorized personnel can access sensitive data).
- Regular vulnerability testing and audits.
- Payments processed via PCI-DSS compliant gateways.
⚠️ Important: While we take all reasonable precautions, no online system is 100% secure. Users are advised to use strong passwords and keep their login details confidential.
5. Your Privacy Rights
You have the right to:
- Access: Request a copy of personal data we hold.
- Correction: Update or fix inaccurate details.
- Deletion: Request deletion of your account/data (subject to legal retention requirements).
- Portability: Obtain a structured, machine-readable copy of your data.
- Restriction: Request limitation of certain processing.
- Opt-Out: Unsubscribe from marketing/promotional communications anytime.
To exercise these rights, email us at support@chargeway.in. We aim to respond within 30 days.
6. Cookies and Tracking Technologies
Chargeway uses cookies and similar technologies to improve user experience:
- Essential Cookies: For core platform functionality (login, booking).
- Analytics Cookies: To analyze usage trends and improve performance.
- Preference Cookies: To remember user settings.
- Marketing Cookies: To serve personalized ads (only with user consent).
You can manage cookies through browser/app settings or our cookie consent banner.
7. Children's Privacy
Chargeway is not intended for users under 18 years. We do not knowingly collect data from children. If you believe a minor has registered, please contact us, and we will delete the account promptly.
8. International Data Transfers
Your data may be processed in countries outside India. In such cases, we ensure adequate protection under contractual, technical, and organizational safeguards in line with global data protection principles.
9. Data Retention
- We retain personal data as long as necessary for providing services, legal compliance, or dispute resolution.
- Basic account data is retained for the life of your account plus up to 3 years after closure, unless longer retention is legally required.
10. Updates to Privacy Policy
We may revise this Privacy Policy from time to time. Significant changes will be communicated via:
- Email notification.
- In-app or website notifications.
Your continued use of Chargeway constitutes acceptance of updated policies.
11. Contact Information
For any concerns, questions, or privacy-related requests, contact us at:
📧 support@chargeway.in
We are committed to resolving privacy concerns promptly and fairly.